Angie Trapino

Angie Trapino has over 20 years of experience in the technology and support sectors. Currently, as the Manager of Voice and Desktop Services at Atlanticus since February 2003, Angie manages the IVR and ACD systems for a credit card company, overseeing an average of 100,000 calls daily and leading a technical team of 10 professionals. Prior to this role, Angie served as Team Lead IVR Developer, directing a team of developers and engaging with customers to understand business needs. Angie's career began at North Fulton Regional Hospital as an Applications Specialist, providing helpdesk support and performing system upgrades, following work as a Data Entry Clerk at Linnaeus, Inc., focusing on medical claim forms and QA testing. Angie earned a Bachelor of Science degree in Computer Information Systems from DeVry University between 1999 and 2002.