Steve Roberts

Steve Roberts is an experienced engineering and technical support professional currently serving as a Senior Sustaining Engineer at AtScale since September 2022. Prior to this role, Steve held the position of Principal Technical Support Engineer at Sonos, Inc. from May 2013 to September 2022, where responsibilities included managing high-profile escalations and improving user experience through collaboration with various teams and leveraging analytics tools. Steve's career includes program management for EMC, providing technical consulting services at SOFTRAX, and offering escalation support at Banyan Systems Inc. A background in education as a Technical Instructor at Boston University Corporate Education Center complements Steve's extensive experience in technology and support industries. Steve holds a Bachelor of Science degree in Printing Technologies from the Rochester Institute of Technology and an Associate's degree in Graphic Arts from Springfield Technical Community College.