AT&T
Lisa Truppa has extensive experience at AT&T, holding multiple Assistant Vice President positions since July 1997, including roles in Consumer Customer Care, Salesforce implementation, Customer Experience Strategy, and Technology. Noteworthy achievements include leading a large-scale transformation that resulted in record-setting Net Promoter Scores, implementing Salesforce Marketing Cloud for enhanced customer communications, and managing the Technology Development Program to cultivate future business leaders. Truppa also has a strong background in workforce operations and contingency planning, ensuring optimal performance across various business units. An Emerging Executive Program Fellow at HITEC for a brief period in 2022, Lisa holds an MBA in Telecommunications from The University of Dallas and multiple Bachelor of Business Administration degrees with a focus on Marketing and Business Honors from The University of Texas at Austin.
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AT&T
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AT&T Inc. is a telecommunications, media, and technology services company headquartered in Dallas, Texas within the Whitacre Tower. Their business is separated into three segments: Communications, WarnerMedia, and Latin America. More specifically, their products include Wireless devices, 5G devices, Internet & Fiber, AT&T Business, Public Sector & FirstNet, Disaster Recovery, and Technology & Innovation. They are within the top three largest mobile telephone services in the US. AT&T's communication segment consists of mobility services, business wireline, and consumer wireline services. Their mobility division provides nationwide wireless service and equipment. The business wireline division provides advanced IP-based services, traditional voice, data services, and equipment to business customers. Lastly, the consumer wireline division provides internet, broadband fiber, and legacy telephony voice communication services to their residential customers. AT&T's WarnerMedia segment distributes, develops, and produces feature films, TV, gaming, and content in physical and digital formats worldwide. Their content is distributed through basic networks, DTC (direct-to-consumer), theatrical, TV content, and games licensing. Other notable divisions are Xandr advertising and Otter Media Holdings. AT&T's Latin America segment provides wireless services and equipment in Mexico. Most recently, they have led the charge in the 5G wireless network. The strive to become the best broadband provider by utilizing the most transformative technology yet along with their multi-gig internet footprint. Today, AT&T's 5G technology reaches more than 255 million people across 16,000 cities and towns in the US. Cricket Wireless, Pacific Bell, Southwestern Bell, nextel, SBC Global Services, and Leap Wireless are a few of the noteworthy companies AT&T has acquired during their operations.