Rachel Carrell

Rachel Carrell is an experienced professional in product management and customer support, currently serving as an Associate Product Manager at Auctane since April 2018, focusing on order integrations. Prior roles at Auctane include Technical Escalations Lead and Escalation Specialist, where a strong understanding of B2B SaaS support and product knowledge facilitated quick and efficient business support. Before joining Auctane, Rachel was the Customer Support and Wholesale Operations Manager at Natural Stacks Inc, overseeing customer-driven service in the e-commerce sector. Additional experience includes managing accounts at Dunham & Jones Attorneys at Law and overseeing online sales and customer service at Textbook Solutions. Rachel holds a Bachelor of Arts in Political Science from Texas State University, earned in 2015.