Augment CXM
Eric Dunn is a seasoned technology executive with extensive experience in leadership roles across various organizations. Currently serving as a CTO Consultant for Silicon Valley Software Group since January 2016, Eric is involved in a consultative practice that supports technology innovation for seed, SMB, and enterprise partnerships, while also specializing in acquisition and investment due diligence for private equity and venture capital investors. As the CTO and Co-Founder of Augment, Eric has played a pivotal role in developing advanced applications enabling brands to enhance customer engagement through cutting-edge AI technology. Previously, Eric co-founded and served as CTO of BloomBoard, where responsibilities included driving the company's technology vision and leading the development of a successful multi-national education platform. Earlier in career, Eric was the Director of Engineering at EdisonLearning, managing a critical formative assessment SaaS product that impacted over a hundred thousand students nationwide.
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Augment CXM
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.