Austin Retina Associates has been serving the citizens of Austin and surrounding communities since 1978. It is the largest retinal specialty group in Central Texas. Each of the highly respected retina physicians at Austin Retina Associates is a board-certified, licensed ophthalmologist and fellowship-trained retinal surgeon who is an expert in managing diseases involving the retina, vitreous and macula. The Austin Retina specialists concentrate on diabetic eye disease, retinal detachment, macular edema, epiretinal membrane, floaters, retinal surgery and more. Between them is over 100 years of combined medical knowledge and professional experience in providing patients with the very best vitreoretinal care available.

ARA continues to remain at the forefront of retinal specialty practices by utilizing cutting-edge diagnostic equipment while offering state-of-the-art surgical procedures and pharmaceutical treatment regimens. ARA collaborates with referring ophthalmologists, optometrists, primary care physicians and specialists to comprehensively treat vitreoretinal disease. Additionally, Austin Retina Associates is nationally recognized for its participation in ground-breaking, pivotal clinical trials for 25 years, which has allowed us to offer our patients the opportunity to receive novel procedures and therapies through enrollment in research studies.

Clinical Trials

Health Care

Medical Devices

Austin Retina Associates

Austin Retina Associates' headquarters in Austin, TX, United States

Stephanie Collins

Jose Agustin Martinez M.D.

Ocsr Amanda Turner Coe

Wendy C.

Msha Melissa Hartig

Edward Lara

**Position Summary**


Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties. 


**Duties/Responsibilities**


* Answer 200-300 phone calls per day with multiple calls coming in at once
* Schedule and change patient appointments using multiple software systems
* Communicate with the scheduling team as needed to ensure calls are answered timely
* Take messages for staff as needed
* Assess patient needs and schedule them accordingly, communicating with physician and/or their teams as needed
* Communicate with physician teams as needed to support their scheduling needs
* Perform administrative support as needed


**Required Skill**/**Abilities**


* Fluent bilingual in Spanish
* Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
* Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)


**Desired Attributes**


* Experience with a busy phone in an office setting
* Experience with medical scheduling


**Perks and More**


* Schedule approximately 8-5 pm during weekdays
* Hybrid
* Hourly pay (nonexempt, eligible for overtime)
* Market competitive starting pay. Pay range: $18 - $22 / hr (commensurate with experience)
* Opportunity to grow into other roles like insurance specialist or accounts receivable specialist
* Company-paid health insurance
* Dental, Vision
* Holidays and PTO
* 401(k) with company contribution


Customer Service Representative (bilingual)

Job description

Org chart

Teams

Offices

Related jobs

Audience Engagement Associate

Account Management Talent Community

Manager Of Technical Support Engineering

Senior Manager, Customer Operations

Engagement Lead