Shannon Culp

Shannon Culp is a Senior Technical Writer at AuthenticID, An Incode Company, since October 2023, entrusted with developing the company's Technical Writing program and enhancing customer-facing documentation. Prior to this role, Shannon served as a Senior Technical Writer at NICE CXone from July 2017 to October 2023, focusing on online help documentation for the Digital First Omnichannel and Bot Builder platforms, as well as previously holding the position of Information Developer, maintaining documentation for NICE Uptivity. At Astute Solutions from June 2015 to July 2017, Shannon worked as a Technical Writer, collaborating with software developers and User Interface Designers to document software changes and improvements. Educational background includes a Bachelor's degree in Technical Writing and Information Design from Cedarville University, completed in 2015. Proficient in tools such as MadCap Flare, Team Foundation Server, SharePoint, Jira, Confluence, and Microsoft Word.