Tj Kelly

TJ Kelly currently serves as Senior Program Manager for Customer Insights & Strategic Initiatives at Avalara, focusing on enhancing customer experiences across business segments by partnering with stakeholders and utilizing Voice of Customer metrics. Previously held roles at Avalara include Program Manager for Voice of Customer and Program Manager, where responsibilities included prioritizing customer experience improvements, promoting data-driven strategies, and facilitating change management. Prior experience includes a managerial position at the Association of International Certified Professional Accountants, managing initiatives to engage students in the accounting profession, and research and teaching roles at North Carolina State University. TJ Kelly holds a Master of Science in Communication from North Carolina State University and a Bachelor of Arts in Communication and Media Studies from Georgetown College.