Hemar Viloria

Hemar Viloria has extensive experience in service sales and account management, currently serving as a Service Sales Account Manager at Avaya since February 2007. In this role, Hemar focuses on selling services that support client strategies, transformation processes, and business continuity. Previous positions at Avaya include Engagement Manager Leader & Operations, where responsibilities involved managing a team to enhance client satisfaction and drive growth, and Engagement Manager, handling contractual deliverables for top clients. Hemar's earlier career includes roles such as Business Support Manager and IT Manager at Atento Venezuela, where planning, operations, and project implementation were key responsibilities. Hemar holds a degree in Computer Engineering from Universidad Fermín Toro, obtained between 1990 and 1995.