Shabana Shah

Shabana Shah is an experienced client business manager currently at Avaya since June 2011, overseeing global accounts and ensuring contractual deliverables are met across the EMEA region and a government account in UAE. Prior to Avaya, Shabana managed operations at Reliance BPO, leading a team of 300 employees and implementing quality customer service processes. Earlier experience as a process manager at JP Morgan Services involved the development of operational standards and automation of business processes across multiple sites. Shabana holds an MBA in Finance and Operation from NIM and a Bachelor's Degree in Computer Science from the University of Mumbai, along with a Diploma in System Engineering from the National Institute of Information Technology.