Anastasia Dmitrieva

Anastasiia Dmitrieva is an accomplished project manager with extensive experience in the travel and education sectors. At Aviasales, a leading travel metasearch company, Anastasiia optimized chatbot functionalities, managed the launch of an online travel agency, and resolved critical partner issues, significantly enhancing customer experience. As Head of Premium Customer Support, key contributions included establishing a data transfer process among teams, improving employee workflows, and maintaining high customer satisfaction rates. Previously, as Chief Customer Officer at StudyFree, Anastasiia built customer support departments from the ground up and led the digital transformation of consulting services. Academic credentials include a Master's degree in Entrepreneurship and Innovations and ongoing studies in Tourism Systems and Hospitality Management at Università degli Studi di Palermo.