Customer Success Associate (english)

About the Role

We are seeking a Customer-Centric individual to join our Customer Success team at Avidbots. As a key player on our team, you will collaborate with the Sales and Operations teams to perform all administrative functions relating to post-sale order requests while maintaining the quality of data in customer orders and accounting systems.

How you will make a difference: 

● Work with sales, field service and customer success teams to provide order quotations for post-sale requests

● Drive annual renewal of software subscriptions for assigned accounts as well as continuously evaluate and suggest revenue opportunities for consumable products

● Support client meetings to review subscription renewals and service plans as requested

● Maintain organized record keeping in Salesforce of all client agreements, sales opportunities and related purchase orders

● Support the Customer Success team in creating PowerPoint presentations to review the health of customer accounts and leveraging data from various operational applications.

● Maintain product knowledge while understanding customers' needs 

Key Skills and Qualifications

● 2+ years of experience in a Sales and/or Customer Success role, preferably in the sales or tech industry 

● Experience using Salesforce or a similar CRM 

● Experience using Epicor or similar ERP software. 

● Strong verbal and written communication skills 

● Data-Driven and analytical 

● Bilingual/English advanced level is required 

Nice to Have: 

● Experience identifying renewal or sales support opportunities 

● Technical background in customer service.