Avove Utilities
Tracy Wilks is a seasoned professional with extensive experience in customer engagement and experience management. Currently serving as the Customer, Community & Engagement Manager at Avove Ltd since August 2010, Tracy has been instrumental in enhancing customer interactions. Previously, as the Customer Experience Area Manager at Amey from August 2010 to April 2022, Tracy focused on managing customer expectations and improving service delivery across operations. Earlier in Tracy's career, as a Development and Support Officer at Redcats (UK) Limited from August 2002 to August 2010, responsibilities included developing a quality mechanism for various functions within the contact center and facilitating its implementation through thorough assessment and feedback. Tracy's education was completed at Outwood Grange.
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Avove Utilities
Transforming utilities for communities We are an expert, responsible and agile partner, providing vital services to the UK’s utilities networks. We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We embrace the future, creating sustainable utility infrastructure solutions that help improve people’s lives, grow the economy and transform communities. We are passionate about the areas where we work and live, and aim to support them by leaving a positive legacy, engaging with our colleagues, clients and communities along the journey so they feel proud of what we do every day. Our name is a blend of advance and evolve, which signifies our mission to meet the changing demands of society by anticipating change and always seeking to innovate. We play a crucial role in helping to keep the water running, the lights on and people connected.