Sarah Cundari

Sarah Cundari has over 12 years of professional experience. In 2020, they began working as an Enterprise Customer Success Manager at Aware. In 2018, they joined Downtown Bellefonte Inc as a Committee Member, where they assisted with the revitalization of local businesses in downtown Bellefonte, Pennsylvania. Sarah also began working at Companion Data Services (CDS) as a Sales Engineer, where they standardized the request for proposal process to increase the quality and consistency of responses. In 2017, they joined Chute (acquired by Ignite Technologies in June 2018) as Manager of Technical Support and Professional Services, where they managed a team of 12 contractors and streamlined support processes. In 2013, Sarah relocated from Canada to the United States and began working at Blackboard K-12 as a Client Support Representative III. Sarah was tasked with seeking out product improvements, process improvement, advanced solutions through coding, and team leadership. Sarah also reduced training time by 20% and created a more hands-on approach to the training and mentoring process. In 2010, Sarah began working at Sutherland Global Services as a Customer Satisfaction Escalation agent and Customer Support Representative, where they answered incoming phone calls and emails regarding technical issues with smartphones and tablets. In 2008, Sarah worked as a Digital Artist at IMAX, where they were responsible for rotoscope animation of several scenes and collaborating with a team to ensure group goals were met.

Sarah Cundari obtained a Bachelor's Degree in Animation, Interactive Technology, Video Graphics and Special Effects from St. Clair College between 2004 and 2007. Sarah has also obtained various certifications from institutions such as SuccessHACKER, LinkedIn, Lynda.com, and the Ministry of Training, Colleges and Universities. These certifications include Certified Customer Success Manager (CCSM) Level 1 (2020), Sales: Customer Success (2018), Advanced Business Development: Communication and Negotiation (2018), InVision Studio First Look (2018), Building Customer Loyalty (2018), Agile Product Owner Role: Foundations (2017), Time Management Fundamentals (2017), Web Technology Fundamentals (2016), Writing Email (2016), and Customer Service Fundamentals (2014).