Walter de Keyser

Walter De Keyser has an extensive background in IT operations, quality assurance, and project management, primarily with AXA since 2010. Currently serving as Incident, Monitoring, Problem and Service Level Manager, Walter is responsible for managing major incidents and enhancing the production environment's quality of service. Previous roles include Head of Production Monitoring and Quality of Service, where Walter led a large team focused on improving application service quality, and Business Analyst Practice Lead, emphasizing requirements analysis methodologies. Walter's earlier experience at AXA Belgium involved IT process coordination and quality assurance, complemented by a role at Mobistar N.V. and a Test Manager position at Xerox Ltd. Walter holds a Certificate in Project Management from The George Washington University and a Hoger Beroeps degree in cooking.