Lance Howk

Lance Howk is a seasoned professional in customer success management with extensive experience across various technology firms. Currently serving as Principal Customer Success Manager at Axway since November 2021, Lance manages the customer lifecycle of SaaS API experiences, overseeing onboarding, regular health checks, and account escalations. Prior experience includes roles as Customer Success Manager at Sentinel Technologies, where Lance maintained long-term relationships and ensured successful onboarding implementations, and District Customer Service Manager at Dell EMC, focusing on service delivery and customer advocacy. Earlier positions also include IT Area Service Manager at SMS Systems Maintenance Services and Area Technical Manager at Coinstar. Lance holds a Bachelor's degree in Electronic Engineering Technology from ITT Technical Institute and has furthered education at the University of Alaska Fairbanks.