Azadea
Nathalie Karam has extensive experience in customer experience management, currently serving as the Senior Customer Experience & Last Mile Manager at Azadea Group since November 2006. In this role, Nathalie manages last mile partnerships, ensuring service quality and cost efficiency while also addressing stakeholder needs. Previously, Nathalie held the position of Regional Customer Experience Manager, where a comprehensive customer experience strategy was developed and implemented across multiple business lines and countries while managing a large team in the contact center. Nathalie’s career also includes leadership as Markets Team Leader, where strategic planning and store openings were overseen. Earlier professional experience includes roles as an Executive Assistant to the Deputy CEO at BUMC and as an Administrative Assistant in sales. Nathalie holds a BA in Public Administration from the American University of Beirut and has completed several French educational qualifications.
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Azadea
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AZADEA Group is a premier lifestyle retail company that owns and operates more than 35+ leading international franchise concepts across the Middle East and Africa. With over 10,000 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees more than 600 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 13 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and United Arab Emirates.