Sonja N.

Sonja N. is an experienced operations manager with a strong background in customer service, currently holding the position at B-Stock Solutions since February 2016. Sonja transitioned the company from Zendesk to Salesforce, self-learning through various platforms and is pursuing Salesforce Admin certification. Previous roles include customer service manager, where team success and exceeding metrics were prioritized, and customer service supervisor, focusing on daily operations and performance metrics. Earlier work experience includes customer service representative positions at Deluxe Digital Studios and B-Stock Solutions, as well as tutoring, sales roles at Walmart and Cinemark/Century, and an office assistant at the American Liver Foundation. Sonja holds a Bachelor's degree in English with a focus on writing from Sam Houston State University.