Márcia Carvalho

Márcia Carvalho is a skilled professional with extensive experience in customer support and hotel management across various roles. Currently serving as a Customer Support Analyst at B2B.Reservas, Márcia specializes in analyzing hotel performance factors and providing support through an omnichannel platform. Previous roles include positions at Blue Tree Hotels as a Commercial Assistant, Embaixador Fast10 Hotel as a Reservations Assistant, and Atlantica Hotels International as a Reservations Agent. Márcia holds a postgraduate degree in Digital Communication Management and Social Media from UniRitter, a bachelor's degree in Pedagogy from Pontifícia Universidade Católica do Rio Grande do Sul, and a technical degree in Business Administration from Colégio Estadual Protásio Alves.