Ricardo R.

Ricardo R. is an experienced professional currently serving as the Head of Customer Success at Balcony.io since June 2016, where responsibilities include leading Quality Assurance for multiple platforms and utilizing project management tools for enhanced productivity. Prior experience includes roles in business development at VIOOZER, where strategic market enhancement initiatives were executed, and as a management consultant at Shanghai Foreign Service Co., Ltd., analyzing value chains for expansion opportunities. Ricardo began a career at Heineken Caribbean & Latin America, advancing from a Channel Marketing Specialist to a Brand Development Assistant, contributing to significant sales growth and effective marketing strategies. Academic qualifications include an International Master of Business Administration with a focus on Managerial Leadership from the University of San Diego and multiple MBA degrees in Global Business Strategy from institutions such as EGADE Business School and the University of North Carolina at Charlotte, alongside a Bachelor’s degree in Industrial Engineering from Universidad Autónoma de Baja California.