Baltic Apprenticeships
Michael Jones is a seasoned professional with extensive experience in programme management and operational leadership within the customer service sector. Currently serving as a Senior Programme Manager at Baltic Apprenticeships since May 2022, Michael previously held roles as a Digital Channel Manager at Morrison Data Services, Team Leader at Xplor, and various positions at npower, culminating in roles such as Service Manager and Change Delivery Lead. Notable achievements include developing a suite of targeted communications to drive revenue and enhancing customer service through innovative frameworks. Michael's strong background in team management and operational efficiency is complemented by a commitment to delivering superior customer experiences.
Baltic Apprenticeships
Baltic are a national apprenticeship training provider focused solely on tech and digital skills. Our programmes cover IT, software development, data, and digital marketing. Our unrivalled experience and expertise gives us a comprehensive knowledge of a complex sector. While other learning providers cover different industries and career routes, we are laser focused digital experts. We focus on digital and tech for one simple reason: we’d rather excel in one area than be average in many. Being the first training provider to offer a completely tech-focused, tech-driven learning solution, we have a wealth of experience alongside our expertise. At Baltic, we do one thing. We do it well. And we’ve done it longer than anyone else.