Balto
Laura Mueller is a seasoned accounting professional with experience in multiple roles across various organizations. Currently serving as a Staff Accountant at Balto since June 2022, Laura is involved in providing agents with effective communication strategies, call scoring, and real-time management alerts. Previously, positions held include Accounting Clerk at Cat5 Commerce and Bookkeeping/Sales at Forever Tennis, where responsibilities encompassed vendor communication, account reconciliation, and record keeping. Earlier in Laura's career, roles such as Registrar at SSM Health involved managing patient information and delivering excellent customer service. Laura's educational background includes a Bachelor of Science in Public Relations from Missouri State University.
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Balto
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Balto is an artificial intelligence tool that transcribes and analyzes sales calls in real time to deliver live recommendations to sales reps while they navigate their calls. Sales reps use Balto to improve their communication skills, better understand customers’ needs, and consistently remember the key points that they need to address on every call.