Ciera M. Mendez

Ciera M. Mendez has extensive experience in customer service and operations support in various industries. Currently working as a CX Operations Specialist at BambooHR since January 2020, Ciera has advanced through roles including CX Operations Associate and Tier 2 Senior Support, focusing on optimizing the HRIS system for client value through onboarding, offboarding, ATS, reporting, and document templates. Prior experience includes serving as a Customer Service Specialist at Via - On-Demand Transit, providing email support and processing payments, and as Office Services Manager at Farmers Insurance, where responsibilities included client support, operational management, complex billing resolution, and team leadership. Ciera began a career in customer service at Bushnell Physical Therapy, handling inquiries and payment processing. Ciera holds a Bachelor of Science degree in Public Health Education and Promotion from Utah Valley University.