Nicholas Peck

Nicholas Peck is a seasoned professional in customer success and support management, currently serving as the Director of Customer Success and Education at BambooHR since March 2022. Prior to this role, Nicholas was the Head of CX Programs at Gopuff, where significant improvements were achieved in response times and team efficiency. As Sr. Director of Customer Support at Weave HQ, Nicholas scaled the support team and enhanced customer satisfaction ratings. Previous experiences include leadership positions at Thumbtack, GrubHub Seamless, Protection 1 Security Solutions, Devcon, and Concentrix, where Nicholas successfully implemented strategies to improve operations and customer care metrics. Nicholas holds a Bachelor’s degree in Business Management from Utah Valley University.