Carlos Alberto Bentim Pires

Carlos Alberto Bentim Pires has extensive experience in Customer Service, with a strong focus on performance management, back-office operations, monitoring, and collections. Currently serving as Gerente de Suporte a Clientes at Safra since April 2017, Carlos previously held the role of Coordenador de Atendimento ao Cliente at Nexxera from December 2013 to March 2017. Between August 2000 and March 2012, Carlos worked at Cred-System Adm. de Cartões de Crédito Ltda in various coordinator roles, overseeing operational performance and developing training processes. Additional experience includes supervisory positions at Atento do Brasil and Fininvest Adm. de Cartões de Crédito Ltda, where responsibilities encompassed team management, performance monitoring, and the implementation of quality improvement projects. Carlos holds a bachelor’s degree in Business Administration from Centro Universitário da FEI and has completed postgraduate studies in Strategic People Management at Universidade Presbiteriana Mackenzie.