Banco Santander Brasil SA
Andreia de Lima has over 15 years of experience in customer experience and project management within the banking sector. Since January 2009, Andreia has been associated with Santander Brasil, holding various leadership roles including Consultora de Experiência do Cliente e NPS, Product Manager, and Product Owner. Prior professional experience includes a position at Banco ABN AMRO Real from December 2004 to December 2008, where responsibilities included customer support and overseeing service channels. Andreia's educational background includes a degree in Gestão Estratégica de Pessoas from Universidade Bandeirantes and a degree in Pedagogia from Universidade Nove de Julho.
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Banco Santander Brasil SA
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Banco Santander (Brasil) S.A. (the Bank) is indirectly controlled by Banco Santander, S.A., and is an institution of the Financial and Prudential Group. The Bank operates through two segments, Commercial Banking and Global Wholesale Banking. The Company conducts its operations by means of portfolios such as commercial, investment, lending and financing, mortgage lending, leasing, credit card operations and foreign exchange. The Bank also operates in the payment institution, leasing, buying club management and securities, insurance brokerage operations, capitalization and pension plan. Through Global Wholesale Banking segment, the Bank offers financial services and structured solutions to its customers, in parallel with its trading activities. It also offers foreign exchange products, over the counter derivatives and investments to all of its clients, including institutional investors, corporate clients and individuals.