Bank of America
Tom Scrivener is Chief Operations Executive for Bank of America and is a member of the company’s executive management team.
In this role, Scrivener is responsible for delivering integrated operations solutions for all lines of business, staff support areas and the broader enterprise, including operations teams in our global regions. He will also continue to oversee the bank’s Paycheck Protection Program (PPP) Forgiveness program.
Scrivener most recently served as head of Operations for Bank of America’s Consumer, Small Business & Wealth Management businesses, leading more than 15,000 employees and contractors who deliver integrated operations solutions to clients across Consumer, Small Business, Merrill Wealth Management, Private Bank and Retirement Solutions. He also had responsibility for teams providing cash and transportation services, card issuance and mortgage and vehicle servicing.
Previously, Scrivener managed Enterprise Initiative Planning & Execution and Global Real Estate Services. His initiative planning responsibilities included oversight of the company’s capital and financial scenario planning processes and other analyses of regulatory requirements. Scrivener launched the company’s approach to Operational Excellence (OpEx) and led its Comprehensive Capital Analysis and Review (CCAR) effort. Earlier, Scrivener was chief financial officer for Legacy Asset Servicing.
Prior to joining the company in 2002, Scrivener held leadership roles at Balboa Insurance Group as well as in public accounting and market risk consulting.
Active within the community, Scrivener is a member of the board of directors for Habitat for Humanity of Charlotte and the CMS (Charlotte-Mecklenburg Schools) Foundation.
Scrivener holds a bachelor’s degree in economics from University of California, Santa Barbara, and is a Certified Public Accountant as well as a Chartered Financial Analyst.
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Bank of America
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Bank of America is one of the world’s largest financial institutions. Bank of America counts individuals, small and medium businesses, global corporations, and governments among its customers. Within the US, it serves approximately 56 million consumers and small businesses. Globally, it is recognized as a leader in wealth management, corporate and investment banking, and trading. Bank of America has eight business segments serving people, companies, and institutions. The bank has four business lines serving people: Retail, Preferred, Merrill Lynch Wealth Management, and Bank of America Private Bank. Retail offers consumers a suite of products and services through both digital and a large network of brick and mortar branches. Preferred supports clients with up to $250,000 in assets and small businesses with up to $5 million in revenue with cash management, investment solutions. Merrill Lynch Wealth Management serves clients with $250,000 in assets up to ultra high net worth, providing them with unique plans and advice to help each individual achieve their unique financial goals. Bank of America Private Bank provides ultra high net worth clients - those with over $3 million in investable assets - highly personalized, team-based services for investment and wealth management. The bank has three business segments serving companies: Business Banking, Global Commercial Banking, and Global Corporate & Investment Banking. Business Banking serves smaller U.S. companies with annual revenues of $5 million to $50 million through its network of local teams. Global Commercial Banking serves middle-market U.S. companies with revenues in the range of $50 million to $2 billion through a combination of local relationship managers backed by the full capabilities of the bank. These capabilities include treasury, lending, leasing, investment banking, risk management and international subsidiary banking services. The Global Corporate & Investment Banking segment serves clients exceeding $2 billion in revenues and government agencies across 38 countries. The bank provides treasury services, lending, leasing, advisory, and debt and equity underwriting solutions for these clients. For institutions, Bank of America’s Global Markets serves clients such as hedge funds, asset managers, pensions and other financial institutions. BofA provides global sales and trading services to these institutional clients across fixed income, credit, currencies, commodities and equities.