Robin Hammond

Robin Hammond is an accomplished professional with extensive experience in IT service management and operations. Currently serving as the Head of Service Management Operations at the Bank of England since February 2021, Robin oversees critical ITIL Service Management functions. Prior to this role, Robin worked as a self-employed Team Lead in Major Incident Management and held positions such as Transformation Project Manager at TORI Global and various roles in Technical Operations at Nomura and Lehman Brothers. Robin's career began in the operations support field, with foundational experience gained at ALICO and the London Stock Exchange. With a comprehensive background in incident management, service transformation, and IT operations, Robin has consistently demonstrated leadership in managing complex IT environments across multiple financial institutions.