Bank of New Zealand
Fiona Hicks is a seasoned marketing and customer engagement professional with extensive experience in managing customer experiences across various industries. Currently serving as the Senior Customer Engagement Manager at Bank of New Zealand since August 2023, Fiona previously held the role of Senior Marketing Manager - CX and Customer Communications at AIA NZ from August 2020 to December 2022. Fiona's career includes significant accomplishments as Head of Digital Experience and Head of Customer Experience at Loyalty New Zealand from 2012 to 2020, where responsibilities included optimizing digital channels and enhancing customer engagement strategies. Earlier positions involved overseeing customer experience and product management at Yellow New Zealand and YellowPages Group, as well as various marketing roles at Progressive Enterprises Limited, BBC Worldwide, Virgin Net, The Economist, and Videotron. Fiona holds a Bachelor of Business in Marketing from Auckland University of Technology and a Diploma of Interactive & Direct from The Institute of Direct and Digital Marketing.
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Bank of New Zealand
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Bank of New Zealand is one of New Zealand's big four banks and has been operating in the country since the first office was opened in Auckland in October 1861 followed shortly after by the first branch in Dunedin in December 1861.