Mihaela Alupoaei-Zonti

Mihaela Alupoaei-Zonti is an experienced professional in customer services and continuous service improvement, currently serving as Team Manager Customer Services at Basware since August 2021. Previous roles include Service Improvement Manager at HCL Technologies and Continuous Service Improvement Manager and Process Owner at Capgemini, where responsibilities spanned process development, management, and team performance enhancement. Mihaela's extensive background also includes back office and front line management, customer care coordination, and internal training. Educational qualifications comprise a Master's Degree in Geography and Geology with a specialization in Tourism and Regional Development from Universitatea „Alexandru Ioan Cuza” din Iași, and an Erasmus scholarship at Università degli Studi di Trieste.