Shashank Gupta

Shashank Gupta is an experienced IT professional currently working as a Deskside Support Analyst at Bell Techlogix, Inc. since October 2023, where responsibilities include diagnosing and troubleshooting issues related to IT equipment and providing timely access to applications for end users. Previously, Shashank served as a Service Desk Associate 2, handling user inquiries and resolving technical issues through various communication channels while efficiently diagnosing hardware, software, and network problems. Prior experience also includes a role as a Senior Help Desk Technician at DXC Technology, where Shashank was the first point of contact for customer technical assistance, conducting remote troubleshooting. Shashank holds a diploma in Mechanical Engineering from Spoorthy Engineering College and is pursuing a Bachelor's degree in Mechanical Engineering from Sreays Institute Of Engineering and Technology.