Vu

Vu Ma is a skilled Service Improvement Manager at Bell Techlogix, Inc. since November 2014, with expertise in writing Knowledge Based Articles and documenting processes for new clients. Responsibilities include training and mentoring Tier 1 and Tier 2 analysts, managing User Access, and overseeing computer deployment and refresh tasks. Prior to this role, Vu Ma accumulated valuable experience as a server at Morton's The Steakhouse from 1999 to 2014 and at Mountain Jacks from 1991 to 1998. Academic qualifications include a Bachelor of Science in Computer Information Systems with a concentration in Database Management from DeVry University and an Associate of Arts in Information Technology from the University of Phoenix. Proficiency in MS Office 2010/2013 is also noted.