Trading System Support Analyst

Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn’t be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions.    Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications.   We look for passionate team members that excel and their contribution is critical to our continued success.

We are seeking a Trading System Support Analysts (TSSA) to join our team. We strive to deliver high-quality technology solutions and advance our trading infrastructure by developing cutting-edge and mission-critical support for our trading platform and applications.  

This position will provide an opportunity to learn Belvedere’s proprietary technology environment and trading operations in a challenging and fast-paced environment.    The ideal candidate will be a self-starter who is eager to progress, has sound technical knowledge, and has exceptional communication skills. You will be required to have strong proficiency in troubleshooting and information gathering skills to help aid peers and developers in resolving complex issues. Our teams provide around-the-clock support to facilitate fast issue resolution for our traders.    

This role will be required to be on-site 5 days a week.

What you'll do

• Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience
• Handle a wide variety of immediate trading system issues with a sense of urgency
• Troubleshoot complex trading system-related issues, enter issues into a ticketing system, and build a knowledge base to capture workarounds and to help with future troubleshooting
• Work to reduce recurring issues and improve the stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs
• Collect data, identify patterns, and correlate problems to identify the root cause of issues
• Recommend and implement improvements to existing technical support tools, procedures, and processes to reduce the time to resolve issues
• Build new tools to identify potential problems before they become realized
• Occasionally perform duties outside of trading hours, including weekends and holidays, as required for scheduled maintenance or to address unforeseen emergencies on rotation.

What you'll need

• Proven technical experience or a demonstrated interest in electronic trading or finance supporting traders in a production environment
• Experience scripting and troubleshooting using PowerShell, Python, or similar languages
• Solid SQL and relational database experience
• Knowledge of Windows and Linux operating systems
• Understanding networking fundamentals
• Willingness to be on call or to cover other shifts on the occasion
• Excellent critical thinking skills with the ability to understand, analyze, troubleshoot, and creatively solve problems
• The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time
• Excellent verbal and written communication skills with the ability to cater your approach to technical and non-technical audiences at all levels of the organization
• The drive and desire to go above and beyond what is explicitly asked
• Ability to work independently or in a team setting
• Experience with supporting and troubleshooting third-party software and proprietary trading systems is a plus
• A Bachelor's degree is required