Benco Dental
Lisa Small is an accomplished Contact Center Support Services Manager at Benco Dental since October 2021, overseeing the Contact Center Support Services teams to ensure optimal service levels. Previously, as Customer Partnership Manager at Olympia Chimney & Venting, Lisa managed customer performance in multiple states, enhancing satisfaction and reducing complaints. As Operational Training Manager at Cognizant, responsibilities included the development and execution of operational training, while at TMG Health, Lisa maintained a 5 STAR CMS rating for four years as Customer Service Manager, overseeing a sizeable team. Earlier roles include Customer Service Supervisor at Express Scripts and Intake Supervisor at Merit Behavioral Care. Education was completed at Harris Stowe State College.
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Benco Dental
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Benco Dental is an American dental product and equipment distributor based in Pittston, Pennsylvania. They provide more supply and equipment options than any other full-service dental distributor – an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financial planning and wealth management, real estate consulting, recruitment, clinical education, financing, peer-to-peer learning and dental-specific technology solutions.