Layla -

Layla is an accomplished professional with extensive experience in customer service and management across various industries. Currently serving as the Head of Travel & Lifestyle at American Express since September 2021, Layla also holds the position of Global Manager Customer Service at Benify and Manager Debt Collection at Klarna, where responsibilities include leading operational strategies and managing debt collection for Segoria SE. In previous roles, Layla managed the Nordic countries for Dispute Resolution and Fraud at Klarna and led a team at Teleperformance, focusing on customer support and invoicing. Layla began a career in public service as a Case Worker at the Swedish Public Employment Service, ensuring up-to-date case reports and providing essential support. Education includes studies at Stockholm University and Huddingegymnasiet.