Rob Pierce

Rob Pierce is an accomplished operations executive with extensive experience in enhancing customer experiences across various industries. Currently serving as the Chief Operating Officer at Bensons for Beds, Pierce previously held the position of Director of Operations at Loaf, where a focus on optimizing the end-to-end customer journey was paramount. Prior roles include Customer Operations Director at Rapha Racing Limited, where oversight of global customer services and operational logistics was key. With a background at John Lewis in various managerial positions, including Manager of EHT Aftersales & Advice, Pierce demonstrated expertise in operational efficiency and customer service improvement. Educational background includes studies at The Henley College.