Rafael Abdalla

Rafael Abdalla has extensive experience in information technology support, currently serving as the Manager of Information Technology Technical Support at Berry Appleman & Leiden LLP since December 2012. Responsibilities include directing daily operational activities, overseeing IT infrastructure, managing projects, and ensuring user satisfaction. Prior to this role, Rafael held positions such as Technical Support Engineer, where duties included managing Helpdesk operations and troubleshooting technical issues. Experience also includes serving as a Premier Support Analyst at Research In Motion, providing Tier 3 support to high-profile clients, and holding senior service desk roles at Brinks Inc, where focus was on user-centric support and technical problem-solving. Earlier career roles include Desktop Support Engineer positions at Home Interiors & Gifts and JCPenney.