Simone Merlini

besharp is an innovative producer of technologies for implementing modern and sophisticated strategies for customer and service communication – all omnichannel. With our products vacapo®, vandante®, and vallegro®, we cover a broad spectrum for automating contact centers. vacapo® is the central omnichannel communication tool that encompasses customer and service communication across all channels. vandante® is the central knowledge platform where knowledge databases, ticket tools, and services related to knowledge management are housed. vallegro® is a toolset designed to provide automated but also individually tailored support to customers throughout their lifecycle. We integrate the world's best AI services into our products, thereby offering our customers the highest quality in implementing voicebot dialogues in the required languages. Additionally, we leverage AI to directly translate more than 40 languages in telephone communication.