Ciara Boylan

Ciara Boylan currently serves as the Director of Operational Intelligence at BetMGM, overseeing Operational Insights & Analytics and Workforce Management since January 2023. Previously, at FanDuel, Ciara held the positions of Director of Customer Operations Performance & Insights and Senior Manager of Customer Operations, where metrics and KPIs were defined to address customer service performance issues and key pain points were identified through data analytics. At Paddy Power Betfair, Ciara managed a team of customer operations data analysts, implementing strategic changes and operational improvements while progressing through several analytical roles. Earlier experience includes working as an HR Data Analyst at Telefonica Europe People Services Centre, focusing on BI report construction and analysis. Ciara's academic background includes an Honors Certificate in International Business Development from Technological University Dublin, a Master of Arts in Language Interpretation and Translation from Dublin City University, and a Bachelor of Arts in Mathematical Studies and French from University College Cork.