Ricardo Muñoz Olguin

Ricardo Muñoz Olguin serves as the Head of Product and Operations at Betterfly since September 2021, where leadership of the B2B Product team emphasizes a Product-Led Sales strategy, enhancing customer value capture. With responsibilities also including operations across nine countries and overseeing customer support achieving high satisfaction rates, Ricardo has implemented significant process improvements and driven operational efficiency. Prior experience includes roles such as Circular Economy Manager intern at MANGO, IT Program Manager at LATAM Airlines, and IT Project Manager, where Ricardo handled international teams and focused on data analytics, system integration, and business continuity. Educational qualifications include an MBA from IESE Business School, an Advanced Diploma in Project Management from Pontificia Universidad Católica de Chile, and a degree in Computer Science Engineering from Pontificia Universidad Católica de Valparaíso.