Patricia Costa, RPO

Patricia Costa is a seasoned professional with extensive experience in customer care and operational management across multiple industries. Currently serving as the Director of Customer Care and Technical Partner Operations at Bevi since May 2023, Patricia previously held key positions at iRobot, including Head of Customer Care Programs, where responsibilities encompassed global knowledge management, training curriculum development, and customer experience enhancement. Patricia's background also includes significant roles at TripAdvisor, focusing on global customer support operations and commerce content management, as well as experience at Boston Globe Media, The Mathworks, and SmarterKids.com. An adept leader, Patricia excels in driving process improvements, developing training programs, and enhancing customer satisfaction metrics. Patricia holds a BA in Psychology from the University of Massachusetts Amherst.