Roberto Alvarez

Roberto Alvarez is an experienced IT professional with a proven track record in managing technical support teams and operations. Currently serving as the Senior Manager of IT Support at Big 5 Sporting Goods since September 2011, Roberto oversees Help Desk and Technical Operations teams, comprising 15 Support Technicians, 6 Support Leads, and 2 Supervisors, while handling Incident and Problem Management processes. Prior experience includes roles as Helpdesk Analyst II at El Pollo Loco, where supervision of help desk procedures and staff was a key responsibility, and IT Support Analyst / eRestaurant DB Administrator at Fresh Enterprises, focusing on Active Directory management and system database administration. Early career experience includes network administration at Home Savings Mortgage, where responsibilities encompassed LAN/WAN support and user account management.