BigCommerce
Emily Simons is a seasoned Customer Success professional with extensive experience managing teams and driving customer engagement across various industries. Currently serving as Manager of Customer Success at BigCommerce, Emily oversees a team of 10, having successfully launched the company’s first Digital Customer Success team. Prior roles include Senior Manager of Customer Success at Fountain, where Emily built a global team and enhanced revenue through strategic initiatives. Previous positions include Customer Success Manager roles at Robert Half Technology and Fountain, as well as customer advocacy at Atlassian. Emily holds a Master of Divinity from Austin Presbyterian Theological Seminary and a BS in Radio-TV-Film from Texas Christian University.
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BigCommerce
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BigCommerce (Nasdaq: BIGC) is a leading Open SaaS ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, Solo Stove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco and Sydney.