BIGGBY COFFEE
Jenna Sammons is an experienced operations professional with a strong background in customer service and team management. Currently serving as the Director of Operations at BIGGBY COFFEE since July 2019, Jenna leads quarterly team meetings, manages financial deposits, and collaborates with ownership to exceed corporate guidelines. Prior roles include serving as a manager at Gigi's Cupcakes Franchise, where Jenna oversaw a team of ten and managed scheduling, and as a Defined Contribution Service Representative at Fidelity Investments, where Jenna focused on client account security and satisfaction. Jenna began their career as a barista, providing high-quality beverages and ensuring an efficient front-of-house environment. Jenna holds a Bachelor of Business Administration in Human Resources and Management from Northern Kentucky University, attained in 2021.
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BIGGBY COFFEE
Why do so many people love BIGGBY® COFFEE? It’s simple – We exist to love people. When you love the world, the world loves you back! Our franchise was founded in 1995 by two friends, who are still the Co-CEOs, for the simple purpose of loving people and sharing great coffee. This unwavering and clear focus is why we have millions of fans across the country, and why our franchise owners continue to reinvest in the brand by opening multiple locations. At BIGGBY® COFFEE, we believe that owning a coffee shop is a higher calling. No other business brings so many people together and creates the potential to do exponential amounts of good in a community. We deliver on the promise of gourmet coffee, world-class customer service, and non-stop community engagement. Steadfast reliance on systems to support people and share great coffee has allowed our franchise to grow to over 300 locations across the nation. In addition to being 100% franchised, we are also 100% purpose-driven. Our purpose is to support you in building a life you love, and that is our goal for everyone in our BIGGBY® family, from our Home Office staff to our franchise owners, and all the way to our amazing baristas and vendor partners. Own a BIGGBY® COFFEE franchise: biggbyfranchising.com Like us on Facebook: Facebook.com/BiggbyCoffee.Bhappy/ Follow us on Twitter: @BIGGBYCOFFEE