BigTime Software
Nicole Soltes serves as the Senior Vice President of Customer Experience at BigTime Software, Inc. and previously held the position of Vice President of Customer Experience at Granicus. Nicole has extensive experience in customer success roles, including Director of Customer Success at Granicus, GovQA, and FourKites, Inc., as well as Senior Customer Success Manager and Director of Enterprise Client Service at Morningstar. Nicole's educational background includes a Bachelor of Business Administration in Finance from Loyola University Chicago and a Master of Business Administration in Analytical Consulting from Northwestern University's Kellogg School of Management.
BigTime Software
Leading a successful professional service firm is an art. Running a profitable firm is a business. They understand this because their founder ran an IT Consulting firm for over 15 years. He grappled with the same challenges that professional service firm owners face today. BigTime Software delivers real-time, metrics-driven time tracking, billing and project management for more than 2,000 professional firms, tracking over $2 billion (USD) worth of billable time each year.