Celia G.

Celia G. is a Senior Manager of Customer Experience and Operations at Biobot Analytics, where responsibilities include leading customer engagement strategies, overseeing cross-functional teams, and managing key health surveillance program enrollments for organizations such as the CDC, NIDA, and NIH. Celia has a proven track record of developing data-driven strategies that resulted in $9 million in annual recurring revenue with a 133% retention rate, while also mentoring high-performing customer support teams and ensuring compliance with privacy standards. Previous roles include senior positions in customer experience at the New York City Police Department and Uncommon Goods, as well as project management and coordination across various organizations. Celia holds an executive education degree in Women's Leadership from the Yale School of Management.