Bionano
Kenneth Sugerman possesses extensive experience in technical support and validation engineering, particularly in the genomics and biotech sectors. At Bionano Genomics, Inc., Kenneth has held multiple roles, culminating in the position of Manager, Technical Support AMER, where responsibilities include managing a diverse team supporting customers across five countries and analyzing case metrics for performance improvement. Previous roles involved direct customer interactions to resolve technical issues, drafting support documents, and training personnel. Additional experience includes validation engineering roles at Hyland's, Inc., PSC Biotech, and Allergan, focusing on performance qualifications of manufacturing equipment. Kenneth holds a Master’s and Bachelor’s degree in Bioengineering from the University of California, Riverside.
This person is not in the org chart
This person is not in any teams
Bionano
1 followers
At Bionano, we are committed to unlocking understanding of genome biology to advance the promise of genomics in areas including cancer and human disease, agricultural bioengineering and genome discovery. Our team is not afraid to venture into uncharted territory to look for answers. We welcome the curious and provide a place where those who are not satisfied with the status quo can feel at home. Our next-generation genome mapping and analysis tools help researchers see true genome structure to fill in what’s missing from sequencing-based data. Saphyr™, our high-speed, high-throughput whole genome mapping solution, offers unmatched structural variation discovery capabilities and the ability to construct the most complete genome assemblies. At Bionano, we are invested in the success of our customers and users around the world, and are dedicated to supporting them with the tools, resources and support they need to achieve their goals and make a real impact on improving quality of life for all.