Clifford Chin

Clifford Chin is an experienced professional in technical support and operations, currently serving as a North American Routing Specialist at MessageBird since December 2018. Clifford specializes in SMS routing processes and trains teams on US 10DLC and TFN guidelines, analyzing SMS traffic for quality and pricing optimization. Prior roles include Senior Support Engineer at MessageBird, Customer Operations Engineer at Cloudera, and Senior Technical Support Engineer at Oracle, where responsibilities spanned customer support, training, and system maintenance. Clifford's earlier experience includes roles at Responsys and AccessData, focusing on technical support and training documentation. Clifford holds a Bachelor of Science degree in Computer Science, Theater, and Biblical Studies from Evangel University.