Bistro BPO
Muhammad Yasir Azam has extensive experience in various roles within the customer service and call center industry. Muhammad Yasir is currently serving as the Chief Executive Officer at Bistro BPO, where they oversee global operations across multiple countries. Prior to this, they worked as the Head of Customer Care at Pizza Max Pakistan, where they managed call center services and collaborated with food delivery platforms to increase customer base and revenue. Muhammad Yasir also served as the Head of Contact Center at IHIG, promoting and offering TimeShare services in Pakistan and other parts of the world. Additionally, Muhammad has experience as a Manager of Project Operations at AOS Limited and as a Manager of HR at Haniya Technologies. Muhammad Yasir started their career at United Bank Limited, where they held positions such as Branch Manager, Manager of Operations, and Manager of Inbound and Outbound Contact Centers. Muhammad Yasir also worked as an Assistant Manager of Customer Services at Askari Bank and as an Administrator/Career Consultant at Cyber Training Institute.
Muhammad Yasir Azam obtained an MBA degree in Marketing from Preston Institute of Management Sciences and Technology in 2004. Additionally, they have certifications in various fields such as Business Intelligence, Human Resources Management, Call Center Floor Management Techniques, Coaching & Mentoring, Computer Science, Improved Coaching & Counseling, Selling Made Easy, and Time Management. The obtained year and month for the certifications are not provided.
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Bistro BPO
The best customer service starts with live support: Connecting with customers is the key to growing your business and through Bistro BPO you can stay in touch with your customers 24/7. Never miss another call or leave an unsatisfied customer with our expert, year-round call center and back-office services. Shared call center services: With our shared agent pool, your outsourcing costs are minimal. Starting at about $1/day, give your customers 24/7 call center services with access to sales and service assistance without the hassle of long hold times or inexperienced operators. We’ll work with you to establish the perfect call center script so callers will think they’re speaking to your business, not a call center. Dedicated call center agents: Our inbound & outbound virtual call center agent programs combine customer service excellence with personalized training, ensuring that your brand and culture will be represented the way you envision. A targeted hiring approach based on your requirements gives you total control over customer communication. Trusted by 200+ businesses: We are currently serving over 80 clients, and we have had a 0% turnover ever since our inception in 2018. Our dedicated team of experts ensures that the business needs of our clients are fulfilled.