Kevin French

Kevin French is a seasoned executive in customer support, currently serving as Senior Director of Customer Support at Bizzabo since November 2021. Previously, Kevin held the position of Senior Director of Customer Support at MercuryGate International, where significant revisions to support policies and incident management processes were implemented to enhance subscription growth. As Head of Global Customer Technical Support at Zinier, Kevin established an enterprise-level support organization from the ground up. At ServiceMax, Kevin's leadership spanned various roles, including Senior Director and Global Director of Customer Technical Support, focusing on optimizing the customer experience for Fortune 500 clients. Kevin's earlier career includes management positions at Engine Yard, where responsibilities included developing operational processes and enhancing team cohesion across application support services.